Frequently Asked Questions

Orders are processed within 1-2 business days. Standard shipping takes 3-7 business days depending on your location. Express shipping is available at checkout for faster delivery.

Yes, we ship to select countries across Africa and internationally. Shipping rates and delivery times vary by location. You can see exact shipping costs at checkout before completing your order.

We offer free standard shipping on all orders over ₦100,000. For orders under ₦100,000, a flat shipping fee applies. Express shipping options are available at an additional cost.

We accept returns within 14 days of delivery. Products must be unused, unwashed, and in their original packaging with all tags attached. Once we receive and inspect the return, we'll process your refund within 5-7 business days.

Yes, exchanges are welcome within 14 days of delivery. Please contact our customer service team to initiate an exchange. You'll be responsible for return shipping, and we'll ship the new size at no additional cost.

If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage. We'll arrange a replacement or full refund, including return shipping costs.

Refunds are processed within 5-7 business days after we receive and inspect your return. The refund will be issued to your original payment method. Depending on your bank, it may take an additional 2-5 business days to appear in your account.

Wash your wig every 6-8 wears using sulfate-free shampoo and conditioner. Always use cool water and avoid rubbing or twisting the hair. Apply a leave-in conditioner and allow the wig to air dry on a wig stand. Store on a wig stand or in a silk bag when not in use.

Yes, our wigs are made with 100% virgin human hair that can be heat styled up to 400°F (200°C). Always use a heat protectant spray before styling. For curly textures, we recommend limiting heat use to preserve the curl pattern.

With proper care, our wigs can last 6-12 months or longer. The lifespan depends on how often you wear it, how well you maintain it, and the products you use. Following our care guide will help maximize longevity.

Yes, since our wigs are made with 100% virgin human hair, they can be dyed or colored. We recommend having a professional colorist handle the process to avoid damage. Always perform a strand test first.

Measure your head circumference just above your ears and around the nape of your neck. Our wigs come in standard sizes with adjustable straps. If you're between sizes or have a larger head circumference, please contact us for custom sizing options.

Yes, all our wigs feature adjustable straps and combs inside the cap. This allows you to customize the fit for maximum comfort and security. Most wigs fit head circumferences of 21-23 inches.

If your wig doesn't fit properly, you can exchange it within 14 days for a different size. We also offer custom sizing for an additional fee. Contact our team and we'll help you find the perfect fit.

We use 100% virgin human hair sourced from donors. Our hair is never chemically processed, maintains its natural cuticle alignment, and can be styled, colored, and treated just like your natural hair.

Yes, we are committed to ethical sourcing practices. Our hair is collected through fair trade partnerships with donors who are compensated fairly. We believe in transparency and respect throughout our supply chain.

HD (High Definition) lace is ultra-thin and transparent, making it virtually invisible on any skin tone. Swiss lace is slightly thicker but still very natural-looking. Both are high quality — HD lace offers the most undetectable finish.